Terms and Conditions

These terms and conditions govern your use of Billybets and the gaming services provided through our platform. By registering an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.

Account Registration and Eligibility

To access Billybets casino services, you must create an account and meet specific eligibility requirements. You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. You are responsible for providing accurate and complete information during registration, including your full name, date of birth, address, and contact details. Only one account per person is permitted, and creating multiple accounts may result in suspension or closure of all accounts without refund of any balances. You must keep your login credentials confidential and immediately notify us of any unauthorised access to your account. We reserve the right to request verification documents at any time, including proof of identity, address, and payment method. Failure to provide requested documentation within 30 days may result in account suspension and withholding of withdrawals until verification is complete.

Deposits, Withdrawals, and Payment Processing

All financial transactions must be conducted using payment methods registered in your own name. We accept various payment methods, and processing times vary depending on the method selected. The following table outlines standard processing timeframes:

Withdrawal requests are subject to verification procedures and may be delayed if additional documentation is required. We reserve the right to charge administrative fees for excessive withdrawal requests or dormant account closures. Any funds deposited must be wagered at least once before withdrawal requests will be processed. Deposits and withdrawals are processed in GBP, and currency conversion fees may apply for transactions in other currencies.

Bonuses, Promotions, and Wagering Requirements

Billybets offers various bonuses and promotional offers subject to specific terms and wagering requirements. All bonuses are subject to the following general conditions unless otherwise stated in the specific promotion terms. Wagering requirements specify the number of times you must wager bonus funds before they can be withdrawn. Standard wagering requirements and contribution rates are outlined below:

Bonus funds expire 30 days after being credited unless otherwise specified. Only one bonus can be active at any time, and you must complete wagering requirements before claiming another offer. Maximum bet limits apply when playing with bonus funds, typically £5 per spin or hand. Exceeding maximum bet limits may void bonus funds and associated winnings. We reserve the right to remove bonuses and associated winnings if terms are breached or if we suspect abuse of promotional offers. Bonuses are available to players who meet eligibility criteria and may be restricted based on deposit history, payment method, or jurisdiction.

Responsible Gaming and Account Restrictions

Billybets is committed to promoting responsible gaming and providing tools to help you maintain control over your gambling activities. You can set deposit limits, loss limits, wagering limits, and session time limits through your account settings. Limits take effect immediately for decreases and after 24 hours for increases. Self-exclusion options are available for periods ranging from 6 months to permanent exclusion. During self-exclusion, you cannot access your account or create new accounts. We participate in GAMSTOP, the national self-exclusion scheme, and you can register at www.gamstop.co.uk to exclude yourself from all licensed UK operators. Reality checks remind you of playing time at intervals you specify. We monitor player behaviour for signs of problem gambling and may contact you if we identify concerning patterns. Access to independent support organisations is available through our responsible gaming section, including GamCare, BeGambleAware, and Gambling Therapy.

Game Rules, Malfunctions, and Dispute Resolution

All games available on Billybets are provided by licensed third-party software providers and operate using certified random number generators. Game rules, return to player percentages, and volatility information are available within each game’s information section. In the event of a game malfunction, all affected bets are void, and funds are returned to your account. We are not liable for losses resulting from technical failures, including internet connectivity issues, server downtime, or software errors. All game outcomes are final once the round is complete, and bets cannot be cancelled after acceptance. Disconnections during gameplay do not affect bet outcomes, and results are determined by the server. If you experience a disconnection, you can view the outcome by accessing your game history. Disputes regarding game outcomes or account issues must be submitted through our customer support channels within 30 days of the incident. We will investigate all complaints and provide a written response within 15 business days. If you are not satisfied with our resolution, you may escalate the matter to the Independent Betting Adjudication Service (IBAS) or the UK Gambling Commission. We retain game logs and transaction records for six years and will provide relevant information during dispute investigations. Maximum payout limits apply to certain games and jackpots as specified in individual game rules.